At Redbus, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe every Bangladesh player deserves to know how their data is handled — clearly and honestly.
Your personal data is encrypted, protected, and never sold to third parties. That's a promise from Redbus.
Six core privacy commitments that every Redbus player in Bangladesh can count on.
Every page on Redbus is protected by 256-bit SSL encryption. This means that any data you send to us — including your login credentials, payment details, and personal information — is encrypted in transit and cannot be intercepted by third parties. The padlock in your browser is always on when you're on Redbus.
Your personal data is stored on secure servers with restricted access. Only authorised Redbus personnel who need your data to perform their job functions can access it. All stored data is encrypted at rest. We conduct regular security audits to ensure our storage infrastructure meets the highest standards of data protection.
Redbus does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process your transactions, verify your identity, and comply with our legal obligations. This is a firm commitment — not a policy that changes based on business conditions.
The identity documents you submit during KYC verification — such as your national ID or passport — are used exclusively for the purpose of verifying your identity and age. These documents are stored securely and are never shared with third parties except where required by law or our licensed payment processors. Once verification is complete, access to your documents is strictly limited.
Redbus gives you meaningful control over your personal data. You can request access to the data we hold about you, ask us to correct inaccurate information, request deletion of your data where legally permitted, and opt out of non-essential communications at any time. Your rights are real and we take them seriously.
If you choose to opt out of marketing communications from Redbus, we will honour that choice promptly. You can unsubscribe from emails at any time using the link in any marketing email, or by contacting our support team. Opting out of marketing does not affect transactional communications related to your account, such as deposit confirmations or withdrawal notifications.
Redbus operates the online casino and sports betting platform available at redbus.bet. We are the data controller responsible for the personal information you provide when you register, deposit, play, or interact with any part of the Redbus platform.
This Privacy Policy applies to all users of the Redbus platform, including registered account holders and visitors who browse the site without registering. If you have any questions about how your data is handled, you can reach our data protection team at [email protected].
By using the Redbus platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
Redbus collects personal data that is necessary to provide you with a safe, secure, and personalised gaming experience. We only collect data that we genuinely need — we do not collect data for the sake of it. The categories of data we collect are outlined below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Email address, phone number, home address | Registration |
| Financial Data | bKash/Nagad number, bank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Every platform visit |
| Usage Data | Games played, bets placed, session duration, pages visited | During active sessions |
| Communications Data | Support chat logs, email correspondence | When you contact support |
| Verification Documents | Photo ID, selfie, proof of payment method | KYC verification process |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided explicit consent.
Every piece of data Redbus collects has a specific, legitimate purpose. We do not use your data in ways that are inconsistent with the reasons it was collected. Here is how we use the data we hold about you:
Redbus processes your personal data on the following legal grounds, depending on the specific purpose of the processing:
Redbus does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data securely and in accordance with applicable privacy laws.
Your data is never shared with third-party advertisers or marketing companies. Redbus does not participate in data brokerage of any kind.
Redbus uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit Redbus.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Redbus platform. For full details on the cookies we use, please refer to our cookie settings panel available on the platform.
Redbus retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods for different categories of data are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Legal & regulatory compliance |
| Transaction records | 7 years after transaction date | Financial regulations |
| KYC documents | 5 years after account closure | Anti-money laundering laws |
| Support communications | 3 years after last contact | Dispute resolution |
| Technical & usage data | 13 months from collection | Analytics & security |
| Marketing preferences | Until you opt out or close your account | Consent management |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally.
As a Redbus player, you have the following rights over your personal data. These rights are genuine and we are committed to honouring them promptly and without unnecessary barriers.
Request a copy of all personal data we hold about you.
Ask us to correct any inaccurate or incomplete data.
Request deletion of your data where legally permitted.
Ask us to limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.
Exercising your data rights is free of charge. We will only charge a fee if a request is clearly unfounded or excessive, and we will always explain our reasoning if that situation arises.
Redbus takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
The Redbus platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated data, and return any deposited funds in accordance with our terms.
Redbus uses age verification checks during registration and KYC to prevent minors from accessing the platform. If you believe a minor has accessed Redbus, please contact us immediately at [email protected].
Redbus may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification, and we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the Redbus platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Redbus handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week, and we take all privacy-related enquiries seriously.
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18+ only. Gambling involves risk. Please play within your means.